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Services and FAQ

Our services

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  • Rooms: available in either carpeted or natural wooden flooring. Bathroom equipped with courtesy toiletries and a hairdryer. Both the room and bathroom are equipped with automated heating. The room also includes a safe.
  • Internet: free wireless internet is available throughout the hotel and rooms.
  • Children’s entertainment: suitable for small children including a variety of games for older children ( in the Winter months )
  • Baby-sitting service on request: according to your needs (charged)
  • Parking garage on request: free for guests staying in Suites or Junior Suites.
  • Ski storage: heated for the storage of skis, boots, and snowboards. Heating equipment – boot dryer
  • Bicycle storage: covered and protected.
  • Disabled access
  • Useful services:
    • Fax service
    • Wake-up call
    • Room service
  • Credit cards accepted: Visa, Master Card, Postepay, Bancomat, cash (no cheques accepted).
  • Private ski shuttle (at a charge in Winter months)
  • Packed lunch
  • In-hotel ski instructor

FREQUENTLY ASKED QUESTIONS – FAQs

  • What time can you check in and out?
    Check in from 2pm onwards, check out by 10am.
  • Is there a shuttle service?
    Yes, and the service is free to and from ski lifts with flexible times (in winter).
  • Can we settle the bill upon arrival?
    Yes, of course.
  • What languages are spoken at the reception?
    We speak Italian, English, and German.
  • How many floors are there in the building? Is there an elevator?
    There are 5 floors and the hotel is of course equipped with an elevator.
  • Are there rooms for quiet, private, romantic lodging?
    Yes, we offer Suites, Junior Suites, or Superior Suites upon request.
  • How far away are the ski lifts and the town centre?
    300 metres away.
  • Do the rooms have a balconies?
    Some rooms do have balconies, but others do not. Upon request
  • Do you have non-smoking rooms?
    All rooms are non-smoking.
  • Do the rooms have a TV? Are there international channels (Satellite or Cable)?
    Yes, there is satellite television in all rooms.
  • Is there a telephone with a direct line in the rooms?
    Yes, there are direct line telephones.
  • Is there an internet\e-mail point on the property?
    Yes, there is a small internet nook at the bar.
  • Is there a swimming pool? At what times is it open?
    Yes, in the winter it is open from 10:30 to 12:00 and from 14:30 to 19:00.
  • Is there parking or a garage available?
    Yes, both are available but the garage is only on request and at a charge.
  • What is the closest airport?
    The closest airports are Orio al Serio (BG) 127km away and Verona Valerio Catullo 177km away.
  • Do you provide a shuttle service to/from the airport?
    No, we do not provide this service, however, there are transfers via the Fly Ski Shuttle.
  • Where is the nearest bus stop?
    The public bus stop is 50m away.
  • What is the nearest station?
    The nearest bus stations are in Mezzana (21 km from the pass) and in Edolo (30 km from the pass).
  • Do you allow pets?
    No, unless pre-authorised at the time of booking (5€ daily).
  • Is there a restaurant on the property?
    Yes.
  • Can I connect my own modem to use the internet from my room?
    No, this is not possible.

Offers and last minute packages

Covid19 e Bonus vacanza

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4 dicember to 20 dicember

Free Ski December

Guaranteed snow in Passo Tonale - Presena glacier

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December 19th to December 26th

Special Christmas offert

Christmas in the snow

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26 december to 2 January

End of the year 2020

welcome 2021

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2 January to 9 January

Epiphany

Epiphany

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9 January to 23 January

Holiday turbo – Januar...

Special January offer

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23 January to 30 January

Skipass & Skischool Jan...

Skipass & Skischool

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January 30 to February 6

Sport & wellenss Februa...

Hotel & Skipass

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From 6 to 13 March

Special March 1

Discounted hotel and ski pass

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13 march till 20 march

Skipass & ski school ma...

want to learn how to ski?

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from 20 March to 3 April

Special end of March Hotel +...

Hotel + Skipass

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From 06-02 to 06-03-2021

White week in Passo del Tona...

7 Days Half Board

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from 4 till 11 April

Free ski Easter from 4 to 11...

Hotel + Skipass

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From 11 to 18 april

Free ski April

Spring Special

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